Your rights to return Flourish are protected under the EU Distance Selling Directive. You are entitled to cancel your order and return the goods within 14 working days of making the purchase. You can do this by contacting us by email quoting the order number supplied to you, goods must be returned to us and we examine the condition of products before issuing a refund. During the examination we will be looking to assess the product and packaging condition for any damages and to assess if the products has been opened or used. The refund will be processed to you within 30 days of receiving the goods back and on passing the assessment. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example if goods are faulty or mis-described.
Any goods returned should be in saleable condition and in the undamaged original packaging, once the seal is opened the products cannot be returned.